Questions
Before you ask.
Anything not covered here, ask on WhatsApp: +971 55 139 7739.
Request a quote- What documents do I need to rent a car?
- A valid driver’s licence, a passport or Emirates ID, and a card in your name. Visitors from most countries can drive on their home licence or an International Driving Permit; ask us if you are unsure about yours.
- Is there really no deposit?
- Yes. We do not block a security deposit on our fleet. You pay the rental, and any Salik tolls or fines incurred during the rental are settled afterwards.
- How do I book?
- Choose a car, send us the dates through the quote form or WhatsApp, and we confirm availability and the rate. There is no online payment step: we deliver the car and settle in person.
- Can I rent a car if I am under 25?
- Yes. Drivers under 25 can rent, with a young-driver surcharge on some cars. Tell us your age when you request a quote and we will give you the exact rate.
- What is the cancellation policy?
- It depends on the car and the length of the rental; it is written on your confirmation. In general, cancellations made with enough notice are refunded in full or in part.
- Is there a mileage limit?
- Most rentals include a daily mileage allowance, and some include unlimited mileage. The allowance is stated on your quote, and extra kilometres are charged at the rate shown there.
- Can I add another driver?
- Yes, provided they meet the same age and licence requirements as the main driver. A small fee may apply per additional driver.
- Do you offer one-way rentals?
- Yes, between selected locations in the UAE. One-way rentals may carry an additional fee, and availability varies.
- What happens if the car breaks down?
- Call the roadside assistance number on your rental agreement, at any hour. We arrange a repair or a replacement vehicle.
- Can I drive outside Dubai?
- You can drive anywhere in the UAE. Crossing a border, to Oman for instance, needs prior authorisation and may carry extra fees. Ask us before you plan it.